Return policy

At Hit The Lip, we strive to deliver the best lip balm experience and hope you enjoy every product. We understand that preferences may vary, and we want to ensure your satisfaction. Due to health and safety reasons, we cannot process returns or exchanges for opened or used products.

If you’re not completely satisfied with your purchase, we offer replacements or refunds under the following conditions:

1. Please email us at support@hitthelipbalm.com with your order number, the email address used for the purchase, and the reason for your request. We’ll be happy to assist you.

2. For returns customers are responsible for shipping the unopened/unused items back to us. Please ensure that the items are securely packaged to prevent any damage during transit.

3. All replacement or refund requests must be made within 30 days of the original purchase date.

Once we receive your email and, if applicable, the returned items, we’ll process your request and issue a replacement or refund accordingly. Your satisfaction is our top priority, and we appreciate your understanding and cooperation.

If you have any questions or concerns about our return policy or your order, please don’t hesitate to contact us at support@hitthelipbalm.com.